Frequently Asked Questions

1. How long does it take to receive my license after purchase?

Make sure you have checked the email you used during purchase. In most cases the license key for the product you purchased will be delivered within 15 minutes, however sometimes it may take longer. If you have not received the license within a few hours, please send an email to: contact@vertex-tools.space

2. How do I upgrade my bot license to multiple sessions?

In order to activate a different license key than the one you already have, you either need to wait for your current license to expire or activate the new license on a new account.

3. I have an issue with the bot / tool, how do I get help?

Please check out the guide first as it covers the majority of issues people are having.
Additional technical support will be provided via email at contact@vertex-tools.space and on our Discord server. You can join it via this link: https://discord.gg/TdWXaXK